Release 16.23.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on June 3, 2026.

Asset Management

• Granted the Endpoint Management assignment groups Read access to the "Asset>Asset Tasks" module.

Human Resources

• Leaves & Accommodations General Inquiries are now available within HR Service Delivery. Agents can select General Inquiry - Leaves & Accommodations to open a case assigned to this area.
• Labor Relations General Inquiries are now available within HR Service Delivery. Agents can select General Inquiry - Labor Relations to open a case assigned to this area.

Request Catalog

• Fixed a bug with prepopulated URLs on the Submit a Ticket to Business Office form.
• Minor adjustments and verbiage changes to the Oracle Document Reassignment Request Form
• Bug fixes on the NGN form to resolve notifications on submission.
• Adjusted short short description on request record match item record for Transfer Approval form. 
• The PO Contractor Extension form has been renamed to "PO Contractor AD and Business Systems access extension" to differentiate from the purchase order management process of extending a PO contractor. The corresponding order guide guide has also been updated for clarity. 
• New iPad Air, iPad Pro, and keyboard accessory models updates for the order computer equipment form.
• Verbiage updates to the TSS and uAchieve Access Request forms.
• Group assignment changes to the Reference Check form.