Platform Analytics Dashboards on Agent Workspace


Overview

This article details how to see your own custom dashboards on Agent Workspace. 

Instructions

ServiceNow has the ability to view any of your dashboards in Agent Workspace. Dashboards are not added automatically, there is one step to take before this dashboard is available to select in Agent Workspace. 

  1. Navigate to the All Menu > Platform Analytics > Library > Dashboards, and select the dashboard you want to see in Agent Workspace. 
  2. Click on the (i) button, and then click on the Edit button.
  3. In the Dashboard Visibility field, add "Agent Workspace". 

Screenshot of Platform Analytics Dashboard

 

If you have shared your dashboard with other users, those users will be able to select the dashboard in Agent Workspace as well. Please note that only owners and editors of the dashboard can make these edits. 

 

 

If you still have questions or need additional assistance, please use the 'Contact ServiceNow Team' form.