Overview
This article describes how you can determine who approves any role request by reviewing the submitted request in Services & Support Ticket Details.
Essential Information
- Role Approvers are assigned to an approver group and each Financial Unit has an approver group assigned.
Next Steps
Role Request Approver Lookup Tool
1. Sign into Services & Support (Copy & Paste URL into browser).
2. Click the link to be directed to the Role Request Approver Lookup Tool.
3. Use the highlighted field under Select the OFC Financial Unit header:
- Search by financial unit name or financial unit number.
4. Or use the highlighted field under Select a User header.
- Search by name or email address.
Find Role Request Approver from Submitted Role Request
1. Sign into Services & Support (Copy & Paste URL into browser).
2. After signing into Services and Support, click on My Stuff then Tickets and open the desired ticket in the section of the Ticket Details.
3. In the section with Ticket Details, the actual pending approvers' names are displayed under Approval requested:
- Additionally, once the request is approved, the approver's name also is shown in the Ticket's Details.
How to Update the Role Request Approver Group
If your department needs to request a person be added or removed from a role request approver group, then please use the Submit a Ticket form and enter/select the following information:
- I want to: Ask a Question or Make a Request
- About: Access Requests to Financial Systems
- Related to: Oracle Financials Cloud
- More Specifically: Oracle Financials Cloud (Access or Role Inquiries)
- Subject: Request for Role Approver Group Change
- Description: Enter Name of Approver and the Name of the Approver Group - see example in image
NOTE: Please note that the request should be submitted by the Department Business Officer or MSO or delegate.