Receive Encrypted Emails


University of California, San Diego (UCSD) and UC San Diego Health, have deployed Proofpoint Email Protection to provide protection of certain sensitive information when sent via email from the UC San Diego network to external recipients. The information below outlines how to use this system.

For more information about Proofpoint Email Protection, see: 

Critical Concepts

Proofpoint Email Protection is enabled for all UC San Diego and Health Sciences users. Anyone who sends sensitive information to external (outside of UC San Diego) recipients must use encryption.

Steps to Take

When you receive a secure message, it will look like the image below in your mailbox. This image lets you know that there is sensitive information enclosed in the email. To read the message, click on the link in the box. After that, open the attachment.

Screenshot: secure message notification attachment

1. If this is your first time opening an encrypted message, you will have to register.

The first time you receive a secure message, you will be prompted to create an account to register with Proofpoint Encryption. You will see the following message the first time you use Proofpoint Encryption:

Screenshot: Proofpoint Account Registration page

  1. Enter the following information and click Continue:
    • First Name
    • Last Name
    • Password
  2. The password must meet the following requirements:
    • Passwords must be 8-32 characters long.
    • At least one digit (0-9) is required.
    • At least one symbol character is required.
    • Both uppercase and lowercase characters are required.
    • Your username may not appear in the password.  
  3.  During this process, a Validation Code will be sent to your inbox. The Validation Code will look like this and come from noreply@ucsd.eduEnter the validation code and click continue.

    Screenshot: Email containing the validation code

2. Already registered? 

If you have already registered, you will be asked to log-in with the email address and password you created when you first registered with Proofpoint Encryption. 

Screenshot: Login page for Proofpoint

3. Read your Message

Screenshot: Sample Decrypted Email

The Reply, Reply All, and Forward options are available if your organization's security policy allows these. 

4. If you click reply, you cannot add more recipients to the message. 

Screenshot: Sample reply to decrypted email

5. If you click Reply All or Forward, you can add more recipients to the message.

If the message is forwarded, recipients may or may not be restricted to certain domains according to your organization’s security policies.

Screenshot: Sample of forwarding a decrypted email

6. Click Logout when you are done.

Screenshot: logout button

7. Your Password expires after a period of time 

Your password may expire after a period of time. The password expiration is determined by your email administrator. If your password is about to expire, you will see the message “Your password will expire in n days” displayed in a secure message.

Click the link next to the expiration message to reset your password.

Screenshot: Forgot password button for Proofpoint

Click Forgot Password to send a password reset link to your email, and following the prompts for resetting your password. 

If you still have questions or need additional assistance, please contact your local IT support representative. You can call Health Sciences IS at (619) 543-4357, email at, or submit a ticket at You can call the main campus ITS Service Desk at (858) 246-4357, email us at, or submit a ticket at