Overview
Most questions about your financial aid should go to the Financial Aid and Scholarships Office. However, Student Financial Solutions (SFS) can help you with general questions about how aid appears on your student account and billing statement.
Understanding Your Financial Aid Status
Pending Financial Aid
Before the quarter begins, you may see aid listed as Pending on your account.
- What it means: The money is scheduled to arrive but has not yet been officially added to your account balance on TritonPay.
- Action: You do not need to do anything while aid is pending; it will automatically apply to your fees once the disbursement date arrives.
How Aid is Applied to Your Account (Disbursement)
When your financial aid is disbursed, it is paid into your student account. You will see your aid disbursement as individual line items under the Payments/Credits column of your Activity Details via TritonPay.
Financial aid pays for your charges in this specific order:
- Past Due Charges.
- Any unpaid balances from previous sessions.
- Current Tuition and Registration Fees.
- Housing Charges.
- Miscellaneous Items.
- Parking, Course Material Charges, Student Health Services, etc.
Who to Contact
Contact the Financial Aid and Scholarships Office for:
- Awarding of Aid: Questions about your eligibility or how your award was calculated based on your FAFSA or CA Dream Act application.
- Revision of Aid: Questions about why your award amount changed or why a specific grant/load was removed.
- Website: Financial Aid and Scholarships Office.
Contact Student Financial Solutions (SFS) for:
- Billing Questions: If you see aid on your statement but have questions about your remaining balance.
- Refunds: If your financial aid exceeds your charges, and you are expecting a refund.
- Website: Student Financial Solutions (SFS).
Additional Resources