Overview

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This article describes how to determine existing roles and how to request new Oracle and Concur roles. Specifically, you will learn about Tasks Prior to Submitting an Oracle & Concur Access Request, Completing the Oracle and Concur Role Request, Health System Employees Requesting Oracle & Concur Approver Roles, Services and Support Role Approvers & How to Approve Role Requests, Role Assignment Review Process, Role Conflicts to Avoid, and what to do if your request does not close. 

Essential Information 

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• Departments should identify a few people per unit to become familiar with the roles and access request guidelines to help coordinate and vet access requests. You should review and discuss appropriate roles with your Financial Unit approvers before submitting a request. 

Next Steps

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Tasks Prior to Submitting an Oracle & Concur Access Request

1. All employees established in UCPath and affiliates established in the MyAffiliates tool will automatically have a basic level of access to Oracle Financials Cloud (OFC), $0 PO Requisitioner role in OFC, and Concur.
2. Use the process outlined below to check for roles already assigned to your user profile, to have your access request processed in the most efficient manner.
3. The Campus User Roles report provides a list of all users set up in Oracle and the roles they have been provisioned.
   
   1. Follow the instructions in this article: KB0032242,  How to Look Up User Roles in Oracle
   2. This report details:
      
      • All users who have SSO accounts (Active Directory or Business Systems access) will be included in this report.
      • If an individual is not included in this report, that person does not have an SSO account set up in OFC.

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Completing the Oracle and Concur Role Request

1. Click the link to be directed to the Oracle and Concur Role Request Form 
2. If you are unsure about the roles needed, you can refer here: KB0032200, How to Determine the Oracle & Concur Standard Roles Departmental Preparers Need
3. Learn how to request Oracle inquiry and reporting roles:KB0033631,  How to Request Oracle Inquiry and Reporting Roles
4. Learn how to request workflow approver roles: KB0032695, How to Request a Concur Approver Role
5. Learn how to request a purchasing authority: KB0033630, How to Request a Purchasing Authority (Department Shopper Job Grade)

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Health System Employees Requesting Oracle & Concur Approver Roles

1. For UCSD Health employees looking to request Financial Unit Signature Authorization for invoices for Oracle, Concur and/or Premier systems, please complete the request on the Health Supply Chain service portal.
2. Doing so will authorize signature authority across all systems.
3. The policy as well as the instructions to request, modify or remove signature authority can be found at this link. 

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 Services & Support Role Approvers & How to Approve Role Requests

1. Oracle & Concur Role Approver Lookup Tool
2. Learn about the Role Approver Lookup Tool: KB0033069, How to Lookup Role Request Approvers
3. Learn How to Approve Role Requests: KB0032979, How To Review Oracle & Concur Access Requests as an Approver
4. Please note, approvers must log into Services and Support, click on My Stuff then Approvals to access their queue.
5. All role approvers need to check the Campus User Roles report in BAH before a request is approved.
6. If the roles have been assigned already, then the role approver should reject the request in most cases.
7. Watch: How to Approve Role Requests via ServiceNow

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Role Assignment Review Process

1. After Financial Unit approval, roles requests will be reviewed for separation of duties, conflicts by internal controls.
2. Separation of duties is necessary to ensure transactions are being completed in a manner that prevents errors or fraud.
3. Roles that are identified as elevated will be reviewed for proper access by domain leads.
4. Once roles are approved by the department and central office, the user will be provisioned in Oracle and Concur.
5. The approver and individual provisioned will receive notification through an email.

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What to do if your role request does not close?

1. Submit a Ticket to have the Security Team review the status of your request. 
2. Select the following options on the form
   
   1. I want to: Ask a Question or Make a Request
   2. About: Access Requests to Financial Systems
   3. Related to: Oracle Financials Cloud
   4. More Specifically: Oracle Financials Cloud (Access or Role Inquiries)
   5. Subject: Need update on RITM(insert number)
3. The Security Team can manually assign Oracle roles that were approved and not provisioned yet. 

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Role Conflicts to Avoid

We highly recommend that role requestors check the Campus User Roles report before requesting additional approver roles. Monitoring efforts have been established to resolve these conflicts.

1. Users cannot have the Department Head approver and Special Entertainment Approver role for the same financial unit code.
   
   • Please note that Concur only grants either the Department Head Approver or the Special Entertainment Approver role per Financial Unit, but not both.
   • Please note that Concur needs the financial unit approver to be different from the Department Head approver also.
2. Users cannot have the UCSD GL Journal Entry JR role and a Department Shopper Job Grade at the same time.