Overview

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In order to access the internet in ResNet areas, you must be connected to the correct ResNet Wi-Fi network that matches the location you are in. The following article is a guide on how to check for the networks you are connected to. 

Critical Concepts

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• SSID: Service Set Identifier
  
• • Name of the Wifi network (e.g. RESNET-MUIR-E)
• Please refer to KB0033280 for a full troubleshooting guide
  
  

Steps to Take

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Check what network names (SSIDs) are displaying for you. 

Windows

1. Click Settings > Network & Internet
   
   
   
   
2. Click on "Show Available Networks." Verify that you are able to see RESNET-LOCATION-E (e.g., RESNET-MUIR-E) and RESNET-LOCATION (e.g., RESNET-MUIR)
   
   
   
   
3. If there are missing networks / networks aren't displaying for a device in an area that should have coverage, this is most likely wireless card, driver, OS related issues. Please refer to step 11 on the full troubleshooting guide: KB0033280.

Mac

1. Click System Preferences > Network > Network Name
   
   
   
   
2. Verify that you are able to see RESNET-LOCATION-E (e.g., RESNET-MUIR-E) and RESNET-LOCATION (e.g., RESNET-MUIR)
   
   
   
   
3. If there are missing networks / networks aren't displaying for 1 device in an area that should have coverage, this is most likely wireless card, driver, OS related issues. Please see step 11.