Overview

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If setting up the network for the first time goes wrong, it is best to forget the network on your device to reset any of the settings that were not configured properly.

Critical Concepts

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• Refer to KB0033280 for a full troubleshooting guide
• General campus wifi is called UCSD-PROTECTED while guests can log in via UCSD-GUEST.
• Students living in the residential areas can connect to RESNET-PROTECTED. 

Steps to Take

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Windows

1. Click Network icon in the bottom right (on bottom toolbar)
   
   
   
   
2. Look for UCSD networks that you want to forget, such as UCSD-PROTECTED, RESNET-PROTECTED, and UCSD-GUEST. For each network, right click on it then click Forget.
   
   

Mac

1. Open System Settings > Wi-Fi. Click on Details... next to the currently connected network.
   
   
   
   
2. In the pop-up, click on Forget This Network... at the bottom. Select Remove to confirm.
   
   
   
   

Android Devices and Chromebooks

1. Go to your settings
2. Go to Connections > click "Wi-Fi" 
   
   
   
   
3. Click the ellipsis menu on the top right corner and click "Advanced." 
4. Click "Manage networks"
   
   
   
   
5. Find the network you want to forget and click on it. 
6. Click "Forget" 
7. Click "Forget" one more time to confirm. You now see that the network is no longer in the previous list. 

iPhones

1. Go to Settings and click on "Wi-Fi" 
2. Click on the blue i in the circle at the right of the network you are trying to forget, such as UCSD-PROTECTED, RESNET-PROTECTED, and UCSD-GUEST
   
   
   
   
3. Click "Forget This Network"
   
   
   
   
4. Click "Forget" to confirm in the pop up window.