Release 9.22.0 introduced the following new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on 2021-08-11.

Email

• We added a new inbound action for the Student Support organization.

Request Catalog

• The "Assigned to" field has been made visible on the Request Item form. The field is not required, but your team can now assign RITMs to a specific person for reporting or email notification reduction.
  
• We changed the catalog categories for three Oracle Change forms from 'Standard Change' to 'Oracle Cloud Configuration Changes'.

Service Portal

• We have adjusted the client portal to show the 'Due Date' field to the customer when a case is currently assigned to the Advancement organization. Cases assigned to other organizations will not show 'Due Date' field.