Public HR Knowledge Base - How to Address Pay Issues Related to Missing or Incorrect Paychecks

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Overview

UC San Diego employees may discover pay issues and require assistance to get paid accurately.

Note: If you are TES Employee, please contact tespayroll@ucsd.edu for additional questions.

Critical Concepts

Department supervisors or their delegates (timekeepers, managers) approve employee timesheets. If unavailable, department HR administrator can assist.

Steps to Take

Employee recognizes pay issues.
- Employee should contact their supervisor, timekeeping approver, or department HR/Academic Personnel Contact for assistance.
Be prepared to answer the following questions:
- Did you submit your timesheet by the deadline?
- Are you paid via direct deposit of by paper paycheck?
- Is your paycheck missing, lost, or incorrect?
- Have you already submitted a case, if so, what is the case number?
- Did you check that your home address listed in the UCPath online portal is correct?
- Is this issue creating an urgent financial hardship?
Your supervisor, timekeeping approver, and or department HR Contact will verify that your job is set up correctly in UCPath and via the timekeeping system, if applicable. They will also verify the mailing address in UCPath.
Depending on the scenario, a few different approaches will occur as follows:
- If time was entered, pay was issued, and address is correct, but the paper paycheck was not received within 5 business days, a stop payment and reissuance on the check may be needed. Please refer to the KBA: How to Place a Stop Payment on UCPath Payroll Checks.
- If time was entered and pay was not issued, your supervisor (or department HR contact) will need to submit an off-cycle request for missed pay. Please refer to the KBA: How to Pay Hours That Were Not Paid Due to Pay Frequency Change

Additional Resources

For Campus employees: If you still have questions or need additional assistance, please submit a request via the General Inquiry Form in the Employee Center. In the Specifically dropdown of the Inquiry form, select Payroll Discrepancy.