How to Resolve a Housing Hold (9460, 9412 or 9414)
Overview
Housing holds can be placed for a variety of reasons. They will prevent access to various systems and services until the appropriate steps are taken for resolution. More information can be found below.
Types of Holds
9460 Hold
An HSNO hold is assessed when there is a past-due balance exceeding $250 on your account. The hold will affect registration eligibility and will prevent your ability to make changes to your current class schedule. It will also affect enrollment into waitlisted courses.
The hold will be removed once the past-due balance is paid in full. You may submit a hold form removal request via Service Now or contact the Housing Administrative Services office at (858) 534-4010. The balance can be paid online or at the TritonPay Office.
9412 Hold
An 9412 hold will be placed if a student has been served a legal notice such as a Three-Day Notice to Perform Covenant or Quit or a Three-Day Notice to Quit. This hold will prevent the ability to make any payments until it is lifted. To resolve this hold, students must either comply with the terms of the notice and perform covenant or return their keys and vacate their assigned space within the three days from receipt of the letter.
If you have questions about a legal notice issued, undergraduate students living on campus can contact the Housing Administrative Services office. Student residents living at Graduate & Family Housing must contact their community housing office.
9414 Hold
An 9414 hold will be placed if a resident vacates their unit with an unpaid balance of any amount. This hold will affect eligibility to live on campus. It will be removed once the housing balance is paid in full. If you need further assistance with this hold, please contact the Housing Administrative Services office.
9410 Hold
If you have a 9410 hold on your account
Office Locations and Hours of Operation
The Housing Administrative Services office is located on the second floor of the building at 2 S Scholars Dr, La Jolla, CA 92037. You may also call at (858)534-4010. You can email us at hdhbilling@ucsd.edu. Office hours are Monday-Friday, from 8:00am to 4:30pm.
Graduate and Family Housing Offices are are open Monday – Friday, 8:00 a.m. to 4:30 p.m. PST. You may also call at (858) 534-GRAD (4723). You can also email us at gradfamilyhousing@ucsd.edu.