Overview

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If you have a "Pending" payment in TritonPay and wish to cancel it, your next steps depend on whether you have already sent money from your bank.

 

Steps to Take

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Scenario 1: You HAVE NOT sent money from your bank

If you only "booked" the payment in TritonPay but did not follow through with a wire transfer at your bank:

• Action: You do not need to do anything.
• Result: The transaction will automatically move to Voided status in TritonPay after 12 business days.

 

Scenario 2: You HAVE already initiated the transfer at your bank

If you have already instructed your bank to send the funds:

• Action: You must contact the international payment provider directly to request a cancellation or refund.
• Provider Contact Info:
  • Contact Convera Support
  • Contact Flywire Support
  • Contact TransferMate Support

 

Important Note

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UC San Diego cannot manually cancel a wire transfer once it has been initiated through a third-party provider. You must resolve the cancellation with the provider (Convera, Flywire, or TransferMate) first.