Release 14.26.0 introduced new features, fixes, and updates to the campus instance of ServiceNow at UC San Diego and was implemented on February 5, 2025.

Security

• Fixed a bug where users with the local password role were unable to set their local password, used to access ServiceNow for major incident response when SSO is not available. Updated instructions are found here: https://ucsdcollab.atlassian.net/wiki/spaces/SNOW/pages/97000839/Local+Passwords

Onboarding

• Onboarding for Intercollegiate Athlete groups.
• Made the Office of Innovation Service Offering operational and hidden, created OIC receivables.

Request Catalog

• Minor change to how we read "submitted email" from BOTS email body.
• Made it so both links in a ticket update link to agent view.