Release 15.4.0 introduced the following fix to the campus instance of ServiceNow at UC San Diego and was implemented on September 17, 2025.

Onboarding

• Onboarded dining services, offerings, and groups. 

HR Service Delivery

• Updated case creation emails for HR such that the case number links to the portal.

Request Catalog

• Updated format for multi-line placeholder text to match single-line variables on the request catalog.
• Updated the Student Operational Reporting Support form to auto-assign tickets to Cheryl Kettnich.
• Fixed an issue where the Seats Requirement MRVS data was empty for agents.
• Made minor updates and fixes to the Courseleaf Access form and RITMs. 
• Fixed an issue with the Campus ID Request Form selecting inactive FinUnit approvers.
• Made changes to the Duo Hardware Token Request Form. 
  • Added error-checking for when the Duo token ID is empty.
  • Added a new task for ID checking for campus mail requests.
  • All REQ, RITM, and SCTask records from this form now have Service and Service Offering set.

Notifications

• Fixed an issue with email accounts getting blocked from receiving notifications. 

Agent View

• Fixed an issue where Service Offerings weren't listing associated Change Requests in the Related Lists.

Secure Connect

• Assigned all UCPath departments in SNow to a CSOG Unit.

CMDB

• Fixed an issue with the integration flow generating duplicate network adapters. Duplicate network adapters have been removed from the CMDB.
• Updated the integration flow to set CIs with an empty Department to a Department based on the device's deviceCategoryDisplayName value.