Student Account Holds


Overview


Student account holds can be placed for a variety of reasons. They will prevent access to various systems and services until the appropriate steps are taken for resolution. More information can be found below.
 

Types of Holds


Multiple Aged Short Term Debt (MDET) Hold 

An MDET hold is a past due balance on the student account that was not paid by the previous billing due date. This hold will impact financial aid disbursements and all fee waivers from applying to one’s account. 

To remove this hold, the past due balance must be paid in full online by E-Check, debit/credit card, Wester Union, or Flywire. The balance can also be paid in-person at the Cashier’s Office with cash, check, cashier’s check or money order. 

Contact Student Financial Solutions once balance has been paid and the hold will be lifted within 1 business day. 

 

Triton Registration Installment Plan (TRIP) Hold 

TRIP holds are placed when there is a past due TRIP installment open on the account. This hold impacts class registration/enrollment, adding/dropping classes, financial aid disbursement, and fee waiver application.  

This hold can be removed by paying the installment balance in full online by E-Check or at the Cashier’s Office with cash, check, cashier’s check or money order. TRIP holds are lifted automatically once payment is processed. 
 

E-Check Payment Hold*

An e-check hold will be placed if a student has made 3 or more invalid E-Check payments. It will prevent the ability to make online payments until it is lifted. 

Student must make a valid check payment at the Cashier’s Office to clear hold. The type of payment required will depend on if payments were rejected for invalid account information or insufficient funds. If the payments were returned for insufficient funds (a $2 return fee), the student must make one check* or cashier’s check payment from correct account. If the payments were returned for insufficient funds (a $35 return fee), the student must make two check* or cashier’s check payments from correct account. 

*Note: If the student pays with a personal check, the hold will be released 21 days after the effective date of payment. Student must follow up after payment to get hold removed. If payment is made with a cashier’s check, the hold will be lifted within 1 business day.

Write Off Short Term Debt (WO) Hold*   

A Write-Off (WO) hold is placed when there is a past due balance on the account that is at least 180 days old. The balance is written off and sent to a collection agency. A write-off hold impacts class registration/enrollment, adding/dropping classes, financial aid disbursement, fee waiver application, and the ability to make online payments.  

In order for this hold to be lifted and the account to be taken out of write-off, the student must pay the balance in full at the Cashier’s Office with cash, check*, cashier’s check or money order or pay in full through the Collection’s Agency. Contact Student Financial Solutions for specific collection agency information. 

*Note: If the student pays with a personal check, the hold will be released 21 days after the effective date of payment. Student must follow up after payment to get hold removed. If payment is made with another method, the hold will be lifted within 1 business day. 
 

Long Term Loan Documentation (LCOD) Hold 

An LCOD hold will be placed if the student graduated or their enrollment has dropped below half-time and loan exit counseling was not completed. This will impact class registration/enrollment, adding/dropping classes, financial aid disbursement, and the ability to make online payments.  

To remove this, complete online exit counseling by logging in to your Heartland ESCI account. If you did not previously receive a notification email with your Heartland Key and log in information, please send an email to exits@ucsd.edu including the following information: full name, PID, personal email (non-UCSD), and phone number. 

Once your Exit Loan Counseling is completed, please forward ECSI email confirmation to exits@ucsd.edu.
 

Long Term Loan Delinquency (LCOL) Hold 

An LCOL hold is placed when a student graduates or withdraws and is past due on campus based loan (e.g. Perkins, University, Dream, or other Medical related loans) repayment. This will impact class registration/enrollment, adding/dropping classes, and the ability to make online payments.  

To remove this hold, please contact Student Financial Solutions at exits@ucsd.edu or (858) 822-4727. You will be referred to a loan administration analyst who will give you more information about your account and the debt. 

The hold will be removed when you pay the outstanding balance or complete the necessary steps to update your account status. 

 

Additional Information 


Student Financial Solutions serves as the central billing agent for UCSD. However, other departments have the ability to place holds on student accounts. We suggest you contact the department directly if you have a question concerning a particular item.

Registration Fees/Registrar’s: (858) 534-3150  

Financial Aid and Scholarships Office: (858) 534-4480  

Housing: (858) 534-4010  

Student Health Insurance: (858) 534-2124  

Summer Session: (858) 534-5258  

Grad. Div. Financial Support: (858) 534-0720  

 

If you still have questions or need additional assistance, please submit a ticket.