Overview

When you encounter any issues related to mail or packages—including missing deliveries, unclear tracking, or general questions—you can open a support ticket through the UC San Diego Services & Support portal. This article provides instructions on how to submit a support ticket to the Student Mail team to ensure your issue is resolved quickly and efficiently.

Essential Information

Before submitting a support ticket, please refer to the Student Mail Resources page on TritonLink to view a library of FAQs, important things to know, and other step-by-step guides.
You must be logged in with your Student SSO credentials to access the form.
A support ticket allows the Student Mail team to review your inquiry and assist with locating mail or answering questions.
Providing detailed and accurate information in your support ticket is critical for timely resolution. If you are inquiring about a package, please provide the tracking number.
After submitting your ticket, a case will be created in the portal and you will be provided a case number. You will also receive an email confirmation. A member of the Student Mail team will be with you within 1 business day. During peak periods (i.e. Fall move-in, Black Friday, Cyber Monday, move-out), wait times may be longer. Student Mail's operating hours are Monday - Friday 7 a.m. - 3 p.m., excluding University holidays.

Keywords

Box Number: Your assigned campus mailbox number.
Student SSO: Single Sign-On credentials used to access UCSD digital platforms.
Support Ticket: A formal request submitted through the UCSD Services & Support portal.
Tracking Number: A unique code assigned to a package or shipment, allowing the sender, recipient, and carrier to monitor its progress from origin to destination.

Next Steps

1. Log into Services & Support.

2. Select Student Support.

3. Select Get Help.

4. Select Submit a Ticket to Student Support.

5. Fill out the form as follows:

I want to...: Ask a Question or Make a Request
About: Student Mail - Logistics
Related to...: Letter Mail or Packages
More Specifically...: Choose an option from the dropdown that is most relevant to your situation.
Subject: Enter a brief, clear subject line.
Description: Enter any relevant information related to your situation. Please provide as much detail as possible. Some helpful information may include the following:
1. Your first and last name.
2. Your box number.
3. Full mailing/shipping address used.
4. Approximate delivery date.
5. Any other relevant details.
Tracking Number (if applicable): Enter your package's tracking number.

6. If applicable, add any attachments (i.e. photos, screenshots, order confirmations, etc.) by selecting Add attachments.

7. Select Submit.

NOTE: After submitting your ticket, a case will be created in the portal and you will be provided a case number. You will also receive an email confirmation. A member of the Student Mail team will be with you within 1 business day. During peak periods (i.e. Fall move-in, Black Friday, Cyber Monday, move-out), wait times may be longer. Student Mail's operating hours are Monday - Friday 7 a.m. - 3 p.m., excluding University holidays.

Supplemental Guides/Information

For general information about Student Mail, please visit our TritonLink page here.
For frequently asked questions, step-by-step guides, and other important things to know about Student Mail, please visit the Student Mail Resources page on TritonLink here.

Questions?