Authorized Payer Troubleshooting


Authorized payers may occasionally experience technical issues accessing the authorized payer portal. If this occurs, please follow the troubleshooting tips below. 

Troubleshooting Tips

Double-Check your Link

Ensure that you are logging into the authorized payer portal directly, and not the student portal on TritonLink. 

Clear History

If you receive a security error message, delete your cookies and clear your browser history. Then try logging in again. 

Try a Different Browser

Opening a new window or using a different browser may aid in accessing the authorized payer portal. You can also try using an Incognito window.  

Reset/Delete your Access

Ask your student to initiate the reset via TritonLink. If this reset does not work, ask your student to delete you as an authorized payer, and then add you again. 

*Please note: If your student deletes and re-adds you, you must select a different user name when setting up your profile. 

If you still have questions or need additional assistance, please submit a ticket