Troubleshooting Campus Id Cards Not Allowing You to Access Your Dining Plan Funds


Troubleshooting Campus Id Cards Not Allowing You to Access Your Dining Plan Funds

Reasons why your card may not be working to access your Dining Plan funds:

  1.  Chip on card is damaged due to bending, cracking, or exposure to water/heat.
  2. Magstripe is worn/scratched or has been demagnetized due to being exposed to magnets or use of “phone wallets” on phones with a magnet
  3. Card has been marked as lost/stolen/suspended.

Troubleshooting Steps:

  1. Go to the UC San Diego Campus Card office to repair or replace your card.
    1. There may be a $25 fee to replace your card.
    2. Campus Card Office is located within the TritonPay office at the first level of the Student Services Center.
    3. In person assistance hours are found here: https://sfs.ucsd.edu/about/business-hours.html. 
  2. If you cannot get to the Campus Card office immediately or during their in-person service hours, come to the Triton Card Account Services office for a temporary dining plan card.
    1. Temporary cards have an expiration date and are not meant to replace your Campus ID Card. You still must repair or replace your card at the Campus Card Office.
    2. Located at the RRSS Administration Building, 2nd floor. (Located next to the Revelle Keeling Apartments) during business hours, Monday to Friday, 8:00AM – 4:30PM. Closed for all university holidays.
  3. Reactivate your ID card via the Triton eAccounts Portal.
    1. Visit the Triton eAccounts Portal at https://eacct-ucsd-sp.transactcampus.com/eAccounts/.
    2. Login with your single sign-on username and password.
    3. Click on “Card Services” in the menu bar at the top.
    4. Click on “Activate Card.”
    5. Select the card you need to reactivate from the drop down menu and click on “Activate card.”
  4. Utilize the RRSS Dining Services mobile app called Triton2Go to order food at any HDH Dining Facility or go to one of the Just Walk Out locations and scan the Triton2Go mobile app for payment at entry. To add the app to your phone:

  1. Link your Triton Pay account with GrubHub to order Pick-ups from on campus vendors or to order delivery to campus for off campus vendors.