Overview

---

Don't see "New Bank Account" or saved bank account as a payment option on TritonPay? It may be due to an E-Check hold on your account. 

 

Reasons for an E-Check Hold

---

An E-Check Hold may be placed on a student’s account for the following reasons:

1. Invalid E-Check Payment, such as:

• Incorrect bank account or routing number entered
• Use of a debit card number instead of a bank account number
• Use of a savings account that does not support ACH (Automated Clearing House) payments

OR

2. Returned E-Check due to insufficient funds

Important: A $25 fee will be charged to the student account for any returned E-Check due to invalid account details or insufficient funds.

How to resolve an E-Check Hold

---

1. For invalid E-Check payments: Verify your banking information and routing number with your bank, you may contact the TritonPay Office to request that the hold be lifted

2. For an E-Check payment returned for insufficient funds: You will be required to make one payment at the TritonPay Office using either cash or check. Once the payment has been made, you may submit a request to the TritonPay Office to have the hold lifted.