Students - What to know when a package requires a signatures - Student Support

What to know when a package requires a signatures

Overview

Some carriers require a signature upon delivery, especially for valuable or high-security items. This article explains how Student Mail handles these types of deliveries and what you need to do if your package includes this requirement.

Critical Concepts

Carriers may require signatures for secure deliveries.
If your package is delivered directly to the Student Mail warehouse, Student Mail will sign for it on your behalf.
For Amazon packages that need an OTP, Student Mail cannot accept those and the student will need to coordinate directly with the carrier to retrieve the item.

Keywords

OTP (One-Time Passcode): A unique, single-use code required to authorize delivery.
Signature Required: A delivery option that needs confirmation from the recipient or authorized party.

Steps to Take

Check Your Tracking Info

Confirm whether your package was delivered to the Student Mail warehouse.

No Action Required

If delivered to Student Mail, they will sign for it and void any OTP or signature requirement.

Pick Up as Usual

You will be notified once your package is ready for pickup—no additional steps needed regarding the OTP.

Supplemental Guides/Information:

How to Track Your Package]
[Pickup Instructions for Student Mail]
[Understanding Package Statuses]