Overview
We are here to support you! If you are a parent or an authorized payer and have questions regarding a student's account, you can communicate directly with our staff through the Guest Support section of our portal.
Common Topics for Inquiries
You may submit a ticket for assistance with:
- Billing and Payments: Understanding charges or due dates.
- Refunds: Status of expected credit balances.
- Tax Forms (1098-T): Understanding tuition tax statements.
- Holds and Collections: Resolving account restrictions or past-due balances.
How to Submit Your Inquiry
To ensure your request is routed to the correct representative, please follow these steps:
- Access the Portal: Navigate to the UC San Diego Services and Support Guest Portal.
- Select Guest Support: Look for the "Guest Support" or "Authorized Payer" section (no login is required for this area).
- Complete the Form: Provide the student’s name and, if possible, their Student PID (starting with "A") to help us locate the account quickly.
- Submit: One of our representatives will reply to the email address you provide shortly.
A Note on Privacy (FERPA)
To protect student privacy, our staff can only discuss specific account details with individuals who have been formally added as an Authorized Payer in the TritonPay billing system by the student.