Overview

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If you do not see the New Bank Account option or your saved bank information in TritonPay, an E-Check Hold may have been placed on your account.
 

Common Reasons for an E-Check Hold

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A hold is typically applied for one of the following reasons:

• Invalid Account Details: This occurs if an incorrect routing/account number was entered, a debit card number was used instead of a bank account, or the bank account does not support ACH (Automated Clearing House) payments.
• Insufficient Funds: The payment was returned by your bank because there were not enough funds in the account.

Note: A $25 fee is charged to your student account for any returned E-Check due to invalid details or insufficient funds. 

How to Resolve an E-Check Hold

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For Invalid E-Check Payments

Verify your banking information and routing number with your bank. You may contact the TritonPay Office to request that the hold be lifted.

For E-Check Payments Returned for Insufficient Funds

You must make a "good faith" payment at the TritonPay Office using either Cash or a Physical Check/Money Order. After the payment is processed, you may request to have the E-Check hold lifted by contacting our office.