Overview
If you recently moved off-campus but accidentally used your old campus housing address when ordering a package, don’t worry—there’s still a way to retrieve it. This article outlines what to do if your package was delivered to your former dorm and how to request assistance from Student Mail Services.
Critical Concepts
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Packages delivered to outdated campus addresses will not automatically be forwarded.
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Student Mail can only forward USPS mail or packages to an active address within Student Mail’s database.
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Packages from non-USPS carriers must be picked up in person from the Campus Services Complex (CSC).
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You must submit a support case with all required information to initiate the retrieval process.
Keywords
- CSC (Campus Services Complex): The location where packages are staged for pick-up if not eligible for forwarding
- Staged for Pickup at CSC: A status applied to packages that must be collected in person
- Support Case: A request submitted to Student Mail Services for help with a mail-related issue
Prerequisites
- Know the exact address you mistakenly used for the order (including street, box number, full name)
- Confirm that the item has been already delivered to the campus
Steps to Take
Confirm Delivery: Check your tracking information to verify that the package was delivered to your old campus address
Open a Support Case: Go to [Support Case Link] and submit a request
Include the following in your support case:
- Full name
- Box number
- Street Address
- Tracking Number
Wait for confirmation: Student Mail will respond through the support case once the package is located
Decide on Next Steps based on Carrier:
- If the package was sent via USPS, you can request it to be forwarded to your current off-campus address
- If the package was sent via a non-USPS carrier (or if you want to pick up USPS as well)
- Choose to pick up the package up at CSC OR
- Do nothing, and the package will be returned to the sender after two weeks.