Overview
Packages received by Student Mail Services may occasionally be labeled with insufficient or unclear recipient information. In these cases, the item is placed under the “Under Research” status. This guide explains what this status means, why it happens, and what steps you can take if you believe a package meant for you may be under research.
Critical Concepts
- “Under Research” means the package lacks enough clear information to identify the intended recipient.
- Packages are placed in a research bin while staff attempt to locate the correct recipient using available data.
- Common reasons include: missing or incorrect box number, unregistered preferred name, incorrect address, or confusing labeling.
- Packages will remain “Under Research” for 2 weeks before they are returned to the sender if no match is found.
- The purpose of this status is to prevent misdelivery and ensure the item reaches the correct individual.
Keywords
- Under Research: A temporary holding status for packages with unclear or missing delivery details.
- Preferred Name: The name a student uses that may differ from their legal name on file.
- Box Number: The unique number assigned to each student for on-campus mail delivery.
Prerequisites
- Know the name and address you used for your order.
- Be aware of whether you included your box number and if your shipping name matches your name in campus records.
Steps to Take
Check your tracking information and see if the package shows “Delivered” but you haven’t received a notification from Student Mail.
Go to [Support Case Link] and submit a request.
- Include your full name, student box number, exact shipping address used, and tracking number if available.
Wait for staff to verify if your package is found in the “Under Research” bin and confirmed to be yours, you will receive instructions on how to pick it up or proceed.
To resolve future issues: Always use your full name, box number, and correct campus mailing address when ordering to avoid future delays.
Supplemental Guides/Information:
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- [How to format your mailing address for campus deliveries KBA]
- [How to submit a support case KBA]
- [Common reasons for package delays or mislabeling]
- [Preferred Name KBA]