Overview

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When you encounter any issues related to mail or packages—including missing deliveries, unclear tracking, or general questions—you can open a support case through the UC San Diego Support Portal. This guide walks you through the steps for correctly submitting a support case to ensure your issue is resolved quickly and efficiently.
 

Critical Concepts

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• A support case allows Student Mail Services to review your inquiry and assist with locating mail or answering questions.

• Providing detailed and accurate information in your case submission is critical for timely resolution.

• You must be logged in with your Student SSO credentials to access the form.

Keywords

Support Case: A formal request submitted through the UCSD support portal for help with a logistics-related issue.

SSO Login: Single Sign-On credentials used to access UCSD digital platforms.

Box Number: Your unique campus mailing identifier.

Steps to Take

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Access the Support Portal

1. Visit [Support Case Link].

Start Your Submission

1. Click on [Get Help].
2. Log in using your student ID login (SSO credentials).
3. Click on [Submit a Ticket to Student Support].

Fill Out the Ticket Form

1. I want to: Select Ask a Question or Make a Request
2. About: Choose Student Mail - Logistics
3. Related to: Select either Letter Mail or Packages, depending on your issue
4. More Specifically: Choose the most relevant sub-topic 

Enter Your Details:

1. Subject: Write a brief, clear subject line (e.g., “Missing USPS Package” or “Letter Mail Not Received”)
2. Description: Be as detailed as possible. Include:
   1. Your first and last name
   2. Your box number
   3. The mailing address used
   4. The tracking number (if available)
   5. Any other relevant details

Submit the Case

1. Review all entries for accuracy.
2. Once completed, click Submit to send your request to Student Mail.

 

Supplemental Guides/Information:

• [How to Track your Package]
• [Support Case Resolution Timelines]