Overview
Student Mail operates during specific business hours to ensure the secure processing and handling of packages. Deliveries made outside these hours, especially by third-party carriers, can result in misdeliveries or lost packages. This article outlines what happens when packages are delivered after hours and the potential risks involved.
Critical Concepts
- Customer Hours: Monday–Friday, 8:00 AM – 3:00 PM
- Package Processing Hours: Monday–Friday, 7:00 AM – 3:00 PM
- Packages delivered outside of business hours are directed to a secure dock.
- Third-party carriers may not follow proper delivery instructions and can leave packages in the wrong place.
- Student Mail is not responsible for packages that are misdelivered or lost due to after-hours deliveries.
Keywords
- Secure Dock: A designated location for after-hours package drops.
- Third-Party Carriers: Delivery companies not trained or contracted by UCSD (e.g., PiggyShip, Walmart Plus).
- Misdelivered: A package left in the wrong location or not received by Student Mail.
Prerequisites
- Be aware of the carrier type and expected delivery window when tracking packages.
- Use your housing portal-provided mailing address for best results.
Steps to Take
Track Your Package Closely
- Try to time deliveries within business hours when possible.
If You Expect an After-Hours Delivery
- Monitor the tracking status closely.
- If you suspect a misdelivery, open a [Support Case] and include tracking information.
Supplemental Guides/Information:
- [How to format your mailing address for campus deliveries KBA]
- [How to Track Your Package]
- [Map and Hours of CSC]